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Frequently Asked Questions


What is curbside delivery?

Curbside delivery means that our freight company will bring your fireplace curbside in front of your home. They will use a hydraulic lift gate to take your fireplace down from truck level and then a pallet jack to transport the fireplace to your property. They may be able to bring it into your garage if requested, but it’s not guaranteed. If you have a slope or a difficult driveway that may affect the delivery position.

We only guarantee the fireplace to be delivered to the front of your house and not necessarily delivered to your door. Curbside delivery is free. The driver will not enter your home, take the boxes, or assemble the fireplace.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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