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Frequently Asked Questions

Returns

Returns: Why is the Restocking Fee so High?

There is a 20% reconditioning fee for all non-defective units. This fee covers checking your unit, testing it, repackaging it, etc and takes us a few hours. We also replace all shipping boxes and other packing materials.

We are a small company, and need to pull a builder off the line to process your return. These fees are meant to simply cover our costs, and are not meant to profit off of you.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 615-844-3330 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.
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