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Frequently Asked Questions


Do you sell in Canada?

Maybe. As a general rule we do not ship to Canada. However, if you are able to provide your own Freight forwarder, we will be willing to work with them. That being said, there is a $150 service charge for providing documentation and support for your freight forwarder. The service charge covers our additional time and labor involved with coordinating an international delivery. Shipping is free for transporting your fireplace to your freight forwarder’s United States shipping location. We will need the name and address. You will then be required to cover all import duties and taxes, as well as shipping from the Canadian warehouse to your final destination.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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