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Frequently Asked Questions


What’s a freight forwarder?

A freight forwarder, forwarder, or forwarding agent, is a person or company that organizes shipments for individuals to get goods from the manufacturer in the United States to a foreign country or final point of distribution outside the USA. Forwarders contract with a carrier or often multiple carriers to move the goods. You can find a freight forwarder by Googling “freight forwarder + your country”. Contact several, and find one that is a good fit for your needs with acceptable prices. We will coordinate with them and provide the necessary documents like a bill of sale and commercial invoice.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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