Skip to content

Frequently Asked Questions


What’s a freight forwarder?

A freight forwarder, forwarder, or forwarding agent, is a person or company that organizes shipments for individuals to get goods from the manufacturer in the United States to a foreign country or final point of distribution outside the USA. Forwarders contract with a carrier or often multiple carriers to move the goods. You can find a freight forwarder by Googling “freight forwarder + your country”. Contact several, and find one that is a good fit for your needs with acceptable prices. We will coordinate with them and provide the necessary documents like a bill of sale and commercial invoice.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

Vector 14
Vector 15

Get the latest news

Be the first to know


Celebrate the season with savings directly in your box. Subscribe now for a limited time, exclusive offers, and promotions.

By submitting your email address or phone number, you agree to receive promotional emails and texts from MagikFlame.

Thanks for signing up!

Please check your inbox for a confirmation email, as well as any upcoming emails from us.