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Frequently Asked Questions


How much is return shipping?

It Varies. Shipping varies depending on what you ordered and your physical location from La Vergne, Tennessee.

Insert – shipped with FedEx, and is usually less expensive to ship back than a mantle package.

Mantel packages require a specialized freight company, called LTL shipping, and it will be a little bit more expensive as these types of companies can accommodate the weight and size of this electric fireplace and require specialized equipment.

Usually, shipping starts at a couple hundred dollars. You can check with sites like or to get a better understanding of what the return shipping price might be.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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