Skip to content

Frequently Asked Questions


How much notice will I have?

Insert – Several Days. If you ordered an insert then we will email you with the tracking information as soon as it is shipped. Your insert will be delivered with FedEx. Please track it once you receive the tracking information so that you know when your fireplace will be delivered. Please try to be home on that day or notify a neighbor or somebody else in your household to secure your package.

Mantel – A Few Days. The freight company will contact you at least 24 hours in advance to set up a delivery appointment. You will be able to pick a day and you will be given a 4-hour window. That way you will know when to be home to receive your fireplace. The freight company will not call you the day of delivery. Please be there on your designated appointment date within the window.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

Vector 14
Vector 15

Get the latest news

exclusive offer


Sign up and receive a promo code for an extra $50 off any MagikFlame electric fireplace.
By submitting your email address you agree to receive promotional emails from MagikFlame. Enter your email address before closing this window.

Thanks for signing up!

Use code m9146 to receive an extra $50 off
an insert or mantle package purchase of $2,995 or more. Check your inbox for the promo code and upcoming emails from us.
Offer may not be combined with any other offer and is available for a limited time only. Subject to change and cancellation with no notice or liability