Units cannot be returned for any reason if the original boxes and packing material have been thrown away.
We engineer the boxes specifically for this unit so that it can withstand being shipped without being damaged in transit, as this puts great stress upon the product.
It’s impossible to ship the product back without the original boxes and no returns will be accepted under any circumstance without them.
We do not ship replacement boxes, so keep yours until you are sure you wish to keep the fireplace.
