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Frequently Asked Questions


How many boxes is it in?

Insert – 2. Mantel – 3 + Pallet. Mantel packages are shipped with a total of 3 boxes. You will receive the insert in one box, the log set in another box, and the mantel in a 3rd box. All three boxes will be delivered on a pallet via a freight company. We recommend having the pallet delivered into your garage if available.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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