Skip to content

Frequently Asked Questions


Do I have to pay to ship it back?

Yes. Like any other product purchased online, it can be returned if you do not like it. You will be responsible for repackaging the unit in the same way that it was shipped to you (original packaging), and arrange shipping back to us using a similar shipping method or carrier.

You will be responsible for shipping fees of any non-defective unit, and the cost of shipping it to you is non-refundable, since that is a service that was performed. Shipping rates vary depending on where you’re located in the United States, but you can use or to get a better idea of what shipping prices would be from your area. Generally, it’s a few hundred dollars.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

Vector 14
Vector 15

Get the latest news

Be the first to know


Celebrate the season with savings directly in your box. Subscribe now for a limited time, exclusive offers, and promotions.

By submitting your email address or phone number, you agree to receive promotional emails and texts from MagikFlame.

Thanks for signing up!

Please check your inbox for a confirmation email, as well as any upcoming emails from us.