Skip to content

Frequently Asked Questions


What if I’m on vacation and not there?

Notify Us. If you will be on vacation and not available to receive your fireplace it is your responsibility to let us know before we ship your product. If you ordered a mantel package you will need to be there to sign for it. The freight company cannot hold your fireplace for any more than a few days or they will start to charge warehouse fees which will then be passed on to you. We want to avoid this.

If you ordered an insert then FedEx will deliver that without calling. We do not want your fireplace sitting unattended while you’re on vacation. Please make sure to call us and tell us to hold your fireplace before shipping until you will be home.

It’s better to have the order on hold with us then ship it when you’re not there. Simply give us a call when you’re ready and we’ll get your fireplace shipped out to you ASAP.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

Vector 14
Vector 15

Get the latest news

Be the first to know


Celebrate the season with savings directly in your box. Subscribe now for a limited time, exclusive offers, and promotions.

By submitting your email address or phone number, you agree to receive promotional emails and texts from MagikFlame.

Thanks for signing up!

Please check your inbox for a confirmation email, as well as any upcoming emails from us.