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Frequently Asked Questions


What if I don’t like it?

If you don’t like the fireplace, it can be returned within 30 days of receiving the item. Keep all of your original packaging, as that’s a requirement for return. Simply ship the product back to us using the same method we used to ship it to you.

Returns work like any other product that you buy online. If you would like to know more about our return policy, you can check in the footer of our website for additional details.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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