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Frequently Asked Questions


Will it run on 220v?

No. Our fireplace is designed to run on standard 110 volts. You may be able to use a power converter. We recommend you consult a licensed electrician. Our heater draws 12.5 amps and is 1500 watts. We do not make any claim or warranty that our product will run properly with a power converter, so be sure to research this before making your purchasing decision. We are not responsible for any danger or hazard that can result using a third-party power converter as our product was not explicitly designed with this in mind.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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