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Frequently Asked Questions


Should I keep the pallet?

Yes. If there is any damage to the mantle that requires shipping back, or if you wish to return your fireplace it needs to be shipped back on the pallet that it was received on.

Do not dispose of the pallet if you think you may return your fireplace or if the mantle needs to be replaced. Freight companies will be unable to provide you a pallet if you dispose of yours, so keep it until you are sure.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 615-844-3330 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.
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