Skip to content

Frequently Asked Questions


Should I keep the pallet?

Yes. If there is any damage to the mantle that requires shipping back, or if you wish to return your fireplace it needs to be shipped back on the pallet that it was received on.

Do not dispose of the pallet if you think you may return your fireplace or if the mantle needs to be replaced. Freight companies will be unable to provide you a pallet if you dispose of yours, so keep it until you are sure.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

Vector 14
Vector 15

Get the latest news

exclusive offer


Sign up and receive a promo code for an extra $50 off any MagikFlame electric fireplace.
By submitting your email address you agree to receive promotional emails from MagikFlame. Enter your email address before closing this window.

Thanks for signing up!

Use code m9146 to receive an extra $50 off
an insert or mantle package purchase of $2,995 or more. Check your inbox for the promo code and upcoming emails from us.
Offer may not be combined with any other offer and is available for a limited time only. Subject to change and cancellation with no notice or liability