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Frequently Asked Questions


Will the driver bring it inside?

No. For liability reasons the driver is not able to enter your home. This is for your safety. The insert only weighs about 48 lbs, and the box has handles so that it can easily be taken inside. The mantel box which weighs more, can be opened in your garage, and each panel can be taken inside your house individually, making the weight very manageable

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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