Skip to content

Frequently Asked Questions

Shipping

Will they call before delivering it?

Insert – No. If you ordered an Insert, it will be delivered with FedEx. They will not call before delivery, and will not require a signature. Please track your package and make sure to be home at time of delivery.

Mantel – Yes. If you ordered a mantel package, then the freight company will contact you prior to delivery to set up a delivery appointment in advance. They will give you a 4-hour window to pick the day and time for delivery. However, they will not actually call you on the day of delivery. Please be sure to be home during your delivery window and do NOT expect a call before the driver shows up. You will need to be there to receive & for your package. If you notice any damage please make sure to notate it on the bill of lading.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

Vector 14
Vector 15

Subscribe
Get the latest news

exclusive offer

EXTRA $50 OFF

Sign up and receive a promo code for an extra $50 off any MagikFlame electric fireplace.
By submitting your email address you agree to receive promotional emails from MagikFlame. Enter your email address before closing this window.

Thanks for signing up!

Use code m9146 to receive an extra $50 off
an insert or mantle package purchase of $2,995 or more. Check your inbox for the promo code and upcoming emails from us.
Offer may not be combined with any other offer and is available for a limited time only. Subject to change and cancellation with no notice or liability