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Frequently Asked Questions

Delivery

How will it be shipped?

Insert – The insert is shipped via FedEx. It will come in two boxes. The insert will be in one box and the logs will be in another box. FedEx will not call before delivering and they will not require a signature. Track your fireplace to ensure that you will be home on the day it will be delivered.

Mantel – Mantel packages are delivered with a freight and logistics company that is capable of handling a large heavy piece of furniture. It is not delivered with a common carrier like UPS or FedEx. Instead, it’s delivered with a specialized freight and trucking company. They will contact you prior to delivery (by phone) to set up a delivery appointment. They will allow you to pick a day during the work week and will advise of a 4-hour window for delivery. You will need to be there to sign for the delivery. If you notice any damage during delivery, please notate it on the bill of lading before signing and take photos of any damage you may see.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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Use code m9146 to receive an extra $50 off
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Offer may not be combined with any other offer and is available for a limited time only. Subject to change and cancellation with no notice or liability

*Terms may vary and are subject to credit approval. Rates range from 0% to 29.99% APR.

Bread® loans are made by Cross River Bank, a New Jersey Chartered Bank, Member FDIC. 

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If you still do not find the Welcome Email, contact us at [email protected] and request the Promo Code.

Offer subject to change and/or cancellation with no notice.

Offer subject to change and/or cancellation with no notice.

Offer subject to change and/or cancellation with no notice.

Cannot be used in combination or conjunction with any other offer.

Offer is limited to 28″ Insert only. While supplies last.

Offer Ends 11/29/21.

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