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Frequently Asked Questions


Does it have non-US plugs?

No. Our fireplace inserts ships with 2 standard, 6 ft grounded power plugs designed for United States type outlets. However, the power cords can be replaced by a licensed electrician, and can use whatever plug style is necessary for your country. Changing the power plugs voids the warranty, but should generally not be a problem as this is a simple operation.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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