Skip to content
615-844-3330
Products
Trinity
Artemis
Morpheus
Alpine White
Churchill
Special Walnut
Athena
White
Smith
Special Walnut
,
True Black
DB LINEAR
40″
,
50″
,
60″
,
70″
,
80″
,
DB TRADITIONAL
30x26"
,
36x30"
,
42x32"
,
48x36"
MF INSERT
Gallery
HOLOGRAPHIC TECHNOLOGY
Flame gallery
IDEA GALLERY
TV SPOTS
Expert advice
Learning center
Installation Guide
Utility Bill Cost Calculator
Electric Fireplace Buying Guide
For pros
FAQ
About
The MagikFlame Story
HOW IT’S MADE
How It Works
Magikflame reviews
Company
Dealers & Showrooms
Contact us
Warranty
Offers
Promotions
In-Home Trial
Cozy Now, Pay Later
615-844-3330
cart
DragonBlaze Traditional Inserts
$250 OFF
Frequently Asked Questions
Order Issues
Search
Search
MagikFlame
»
Questions/answers
»
Order Issues
Amazon / Walmart
9 FAQs
Electric Fireplace Depot says they have it
Newegg says they have it
Walmart says they have it
Amazon says they have it
Amazon offers free shipping
Can I get it for less on Amazon?
Is it better to buy on your website or Amazon?
Why should I buy on your website vs. Amazon?
Can I buy it on Amazon?
“I’m not technical, It seems too difficult to operate.”
“It’s too heavy for me to move by myself”
“I’m a senior and I can’t assemble it”
“I’m not technical, and I can’t assemble it”
“It costs too much to install”
“It’s too difficult to install”
“My opening is bigger than that”
“It’s too small and will look silly”
What if it comes damaged?
“The television doesn’t have true black levels”
“You have negative reviews”
“I saw a negative review online”
“Why is the restocking fee so high?”
“I won’t pay a restocking fee”
“If I don’t like it, who pays the shipping?”
Page
1
Page
2
Page
3
Page
4
Page
5
Availability
14 FAQs
Can you ship it in 2 days?
Will I get it faster if I order on Amazon?
Can I order now to ship later?
What if you run out?
Will you have fireplaces in XYZ month?
Do you have the media mantels available? When will it ship?
Do you have Smith available? When will it ship?
Do you have Neo available? When will it ship?
Do you have Churchill available? When will it ship?
Do you have Morpheus available? When will it ship?
Do you have Athena available? When will it ship?
Do you have the Insert available? When will it ship?
How long does it take to ship?
When will it ship?
“I’m not technical, It seems too difficult to operate.”
“It’s too heavy for me to move by myself”
“I’m a senior and I can’t assemble it”
“I’m not technical, and I can’t assemble it”
“It costs too much to install”
“It’s too difficult to install”
“My opening is bigger than that”
“It’s too small and will look silly”
What if it comes damaged?
“The television doesn’t have true black levels”
“You have negative reviews”
“I saw a negative review online”
“Why is the restocking fee so high?”
“I won’t pay a restocking fee”
“If I don’t like it, who pays the shipping?”
Page
1
Page
2
Page
3
Page
4
Page
5
Objections
27 FAQs
“I’m not technical, It seems too difficult to operate.”
“It’s too heavy for me to move by myself”
“I’m a senior and I can’t assemble it”
“I’m not technical, and I can’t assemble it”
“It costs too much to install”
“It’s too difficult to install”
“My opening is bigger than that”
“It’s too small and will look silly”
What if it comes damaged?
“The television doesn’t have true black levels”
“You have negative reviews”
“I saw a negative review online”
“Why is the restocking fee so high?”
“I won’t pay a restocking fee”
“If I don’t like it, who pays the shipping?”
“It’s to expensive to ship back”
“I won’t pay to ship it back”
“What if I don’t like it and I want to send it back?”
“It doesn’t look good unless viewed straight-on”
“I have a bright room with a lot of windows”
“There is a reflection in the glass”
“It costs too much”
“I can get a cheaper fireplace somewhere else”
“Other fireplaces are $600”
“Why is it so expensive?”
“Why is it so overpriced?”
“I won’t buy anything online unless I can see it in person first”
“I’m not technical, It seems too difficult to operate.”
“It’s too heavy for me to move by myself”
“I’m a senior and I can’t assemble it”
“I’m not technical, and I can’t assemble it”
“It costs too much to install”
“It’s too difficult to install”
“My opening is bigger than that”
“It’s too small and will look silly”
What if it comes damaged?
“The television doesn’t have true black levels”
“You have negative reviews”
“I saw a negative review online”
“Why is the restocking fee so high?”
“I won’t pay a restocking fee”
“If I don’t like it, who pays the shipping?”
Page
1
Page
2
Page
3
Page
4
Page
5
Orders
12 FAQs
If I order now, how long will it take?
Will you email me my invoice?
Will I get an email confirmation?
How will I get my tracking number?
How will I know when my order ships?
How do I check the status of my order?
Can I put my order on hold?
Can I change my order?
Can I cancel my order?
Can I order any time?
Can I order on your website?
Can I order over the phone?
“I’m not technical, It seems too difficult to operate.”
“It’s too heavy for me to move by myself”
“I’m a senior and I can’t assemble it”
“I’m not technical, and I can’t assemble it”
“It costs too much to install”
“It’s too difficult to install”
“My opening is bigger than that”
“It’s too small and will look silly”
What if it comes damaged?
“The television doesn’t have true black levels”
“You have negative reviews”
“I saw a negative review online”
“Why is the restocking fee so high?”
“I won’t pay a restocking fee”
“If I don’t like it, who pays the shipping?”
Page
1
Page
2
Page
3
Page
4
Page
5
Pre-Orders
5 FAQs
I have a XYZ business service, can I sell your product?
Do you have anything new coming out?
Can I put down a deposit?
Do I have to pay everything now?
Can I order now to reserve my MagikFlame?
“I’m not technical, It seems too difficult to operate.”
“It’s too heavy for me to move by myself”
“I’m a senior and I can’t assemble it”
“I’m not technical, and I can’t assemble it”
“It costs too much to install”
“It’s too difficult to install”
“My opening is bigger than that”
“It’s too small and will look silly”
What if it comes damaged?
“The television doesn’t have true black levels”
“You have negative reviews”
“I saw a negative review online”
“Why is the restocking fee so high?”
“I won’t pay a restocking fee”
“If I don’t like it, who pays the shipping?”
Page
1
Page
2
Page
3
Page
4
Page
5
Stores / Local Viewing
6 FAQs
Can you ask a customer if I can come see it?
Can I see it in someone’s home in my city?
Can I come to Nashville to see one?
Do you have a showroom?
Are there any on display publicly in my city?
Can you tell me of customers in my city?
Can you tell me of a place where I can see one?
Can I see it at a commercial venue?
Are you in any local businesses?
Where can I see one in my city?
Are you sold in stores?
Why aren’t you sold in stores?
“I’m not technical, It seems too difficult to operate.”
“It’s too heavy for me to move by myself”
“I’m a senior and I can’t assemble it”
“I’m not technical, and I can’t assemble it”
“It costs too much to install”
“It’s too difficult to install”
“My opening is bigger than that”
“It’s too small and will look silly”
What if it comes damaged?
“The television doesn’t have true black levels”
“You have negative reviews”
“I saw a negative review online”
“Why is the restocking fee so high?”
“I won’t pay a restocking fee”
“If I don’t like it, who pays the shipping?”
Page
1
Page
2
Page
3
Page
4
Page
5
Content:
Do You Have Additional Questions?
We love talking fireplaces! Call us anytime at
615-844-3330
or chat with us on the web site. We can also be emailed at
sales@magikflame.com
. Usually phone calls and chat widget requests get the quickest replies.
Select Your Style:
Traditional
Linear
Showrooms
