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Frequently Asked Questions

Stores / Local Viewing

Can you ask a customer if I can come see it?
Can I see it in someone’s home in my city?

Not Possible. At MagikFlame we are committed to the safety and privacy of our customers. Therefore, we do not share any customer information with 3rd parties. With the current Covid situation it would not be safe to send a person into someone else’s home, and there are liability and safety concerns that make this impossible. We hope that you understand that we are committed to protecting the safety of all of our customers.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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