Skip to content

Frequently Asked Questions


“The television doesn’t have true black levels”

We use a very good-quality, high-definition television in order to produce the holographic fire effect at the center of our technology. As a matter of fact, the television that we are using in our 2021 model is the best quality of any that we’ve sold so far, and it’s a significant improvement in not only picture quality, but sound as well, over the previous years models. It is true that it does not have a true black level, but for most flames that’s unimportant.

For instance, many of the flames have bricks in the background, so it doesn’t matter that it’s not a true black. Some flames do show a little bit of dark grey in the background, but for most customers, it’s not a big deal. With our fireplace, you’re getting something that looks as close to real fire as possible, without actually setting something on fire. Indeed, the technology is not perfect, but our fireplace will get you much closer to the look of a real flame than anything else on the market by a considerable margin. In my opinion, it looks pretty darn good, and I’ve seen a lot of electric fireplaces.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

Vector 14
Vector 15

Get the latest news

exclusive offer

Free shipping

Sign up and receive a promo code for an extra $50 off any MagikFlame electric fireplace.

By submitting your email address you agree to receive promotional emails from MagikFlame. Enter your email address before closing this window.

Thanks for signing up!

Use code m9146 to receive an extra $50 off
an insert or mantle package purchase of $2,995 or more. Check your inbox for the promo code and upcoming emails from us.
Offer may not be combined with any other offer and is available for a limited time only. Subject to change and cancellation with no notice or liability

*Terms may vary and are subject to credit approval. Rates range from 0% to 29.99% APR.

Bread® loans are made by Cross River Bank, a New Jersey Chartered Bank, Member FDIC. 

By signing up for our email list, you are agreeing to receive promotional emails from MagikFlame. View our Privacy Policy for more info.

You will receive a Welcome Email with the $50 Off Promo Code. If you do not receive the email, please review your Junk Folder and add MagikFlame as a trusted sender.

If you still do not find the Welcome Email, contact us at [email protected] and request the Promo Code.

Offer subject to change and/or cancellation with no notice.

Offer subject to change and/or cancellation with no notice.

Offer subject to change and/or cancellation with no notice.

Cannot be used in combination or conjunction with any other offer.

Offer is limited to 28″ Insert only. While supplies last.

Offer Ends 11/29/21.


“The television doesn’t have true black levels”