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Frequently Asked Questions


If I order now, how long will it take?

It depends on what you order. If what you’re ordering is in stock it usually ships within 24-48 hours. If the unit is back-ordered it can take some amount of time longer, depending on which unit, in particular, you’re ordering.

Once the unit ships, you will generally receive it in 5-10 days. This is an approximation only and we do not guarantee delivery dates. Once the unit ships, and you have a tracking number, you’ll know exactly when to expect your unit.

If you ordered a mantle package the freight company will contact you before delivery to set up a delivery appointment. Inserts are delivered by FedEx without notification. It’s always best to track on the carrier’s website or the most accurate information.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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