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Frequently Asked Questions


“I’m not technical, and I can’t assemble it”

The MagikFlame fireplace is not difficult to assemble. The insert itself is completely assembled. All you have to do there is just plug in the log set, install the glass which is two screws, and simply plug it into the wall. The mantel itself goes together with only a screwdriver. If you can turn a screwdriver, you can put together the mantel as it goes together like any other piece of furniture. If you’re feeling like this is beyond your technical abilities, you can use a trusted handyman if you have one. If not, you can use a site like Angie’s List (now Angi) to find a local handyman who can easily put the fireplace together.

Our insert and mantel packages include a comprehensive instruction manual that makes the process simple, as we illustrate everything, and we provide technical support 7 days a week, to you or your installer. The MagikFlame is not difficult to assemble, even with little technical experience. Either way, we stand behind our product with unmatched customer support every day and we are happy to help in any way we can. It may take a little bit of work to get it assembled and installed in your house, but it’s not bad, and it will bring many years of realistic flames, and enjoyment without the maintenance, and mess associated with a traditional fireplace.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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