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Frequently Asked Questions

Availability

Will I get it faster if I order on Amazon?

No. Whether you order one of our fireplaces on Amazon, or order directly from us, it’s shipped at exactly the same time as we fill the orders on both platforms.

However, we recommend you place your order directly with us on our website or over the phone, as it will cost you much less. Amazon charges sales tax, while we don’t charge sales tax outside of Tennessee. We can save you around $300.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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