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Frequently Asked Questions

Orders

  • Orders

How will I get my tracking number?

We will email you when your order ships and let you know the freight company and your tracking number or Pro number for your reference.

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Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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