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Frequently Asked Questions


Can I put down a deposit?

No. In order to allocate inventory to you we do require 100% payment up front. That way we will hold your place in line. As soon as the fireplace comes into stock it will ship to you immediately, as you are guaranteed a fireplace by pre-ordering.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 615-844-3330 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.
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