Skip to content

Frequently Asked Questions

Objections

“It’s to expensive to ship back”

I think it’s highly unlikely that you will be unhappy with our fireplace and would want to send it back to us, as most of our customers absolutely love our product, and many rave about it. Check our reviews.

However, if you’re not happy with it, of course, you can send it back to us for a refund. We don’t want you to have a fireplace that you don’t love. Keep in mind that, just like any other product purchased online, it must be returned in order to be issued a refund. Our fireplace is no different. We would require you to pay to ship it back and the price it cost to ship it to you is non-refundable, as that is a service that was performed in order to get you the fireplace.

I think that the risk of paying shipping is small compared to the years of enjoyment most people get from our fireplace, but ultimately the decision is up to you. I can tell you that we’re selling our fireplaces faster than we can build them, and oftentimes we even have a waiting list. That’s a testament to the quality of our product and the demand for our fireplace.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

Vector 14
Vector 15

Subscribe
Get the latest news

exclusive offer

EXTRA $50 OFF

Sign up and receive a promo code for an extra $50 off any MagikFlame electric fireplace.
By submitting your email address you agree to receive promotional emails from MagikFlame. Enter your email address before closing this window.

Thanks for signing up!

Use code m9146 to receive an extra $50 off
an insert or mantle package purchase of $2,995 or more. Check your inbox for the promo code and upcoming emails from us.
Offer may not be combined with any other offer and is available for a limited time only. Subject to change and cancellation with no notice or liability