Skip to content

Frequently Asked Questions

Objections

“It’s to expensive to ship back”

I think it’s highly unlikely that you will be unhappy with our fireplace and would want to send it back to us, as most of our customers absolutely love our product, and many rave about it. Check our reviews.

However, if you’re not happy with it, of course, you can send it back to us for a refund. We don’t want you to have a fireplace that you don’t love. Keep in mind that, just like any other product purchased online, it must be returned in order to be issued a refund. Our fireplace is no different. We would require you to pay to ship it back and the price it cost to ship it to you is non-refundable, as that is a service that was performed in order to get you the fireplace.

I think that the risk of paying shipping is small compared to the years of enjoyment most people get from our fireplace, but ultimately the decision is up to you. I can tell you that we’re selling our fireplaces faster than we can build them, and oftentimes we even have a waiting list. That’s a testament to the quality of our product and the demand for our fireplace.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 615-844-3330 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.
Vector 14
Vector 15

Subscribe
Get the latest news

Be the first to know

VIP DEALS

Celebrate the season with savings directly in your box. Subscribe now for a limited time, exclusive offers, and promotions.

By submitting your email address or phone number, you agree to receive promotional emails and texts from MagikFlame.

Thanks for signing up!

Please check your inbox for a confirmation email, as well as any upcoming emails from us.