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Frequently Asked Questions


Can you ship it in 2 days?

No. Fireplaces cannot be shipped in 2 days. This is due to the size and weight of the product. It’s not like it can simply be put in your mailbox with Priority Mail. Our fireplaces are delivered with specialty freight companies that are capable of handling items of considerable size and weight.

However, we do use trucking companies that can deliver anywhere in the United States between 5 to 7 days, if you order today we can ensure timely delivery, as long as the order is placed while we have inventory available.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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