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Frequently Asked Questions

Objections

  • Objections

“If I don’t like it, who pays the shipping?”

Just like any other product purchased online, you would pay to ship the product back to us in order to receive a refund.

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Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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