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Frequently Asked Questions


“I won’t buy anything online unless I can see it in person first”

I can understand that. Investing in a MagikFlame is a big decision and a significant investment. We are very different from other electric fireplace manufacturers out there. To begin with, we are a small, family-run business, that actually builds our products in Nashville, Tennessee. Other manufacturers produce their products in China. We use top-quality components and American workers to build the most realistic modern electric fireplaces out there.

We may not be sold in stores, and we do produce far fewer units than our competitors, who mass produce their fireplaces, but the quality and the realism of our flames are unrivaled. We’ve spent five years developing our proprietary and patented holographic projection technology which uses real video of actual fire projected onto a real physical log set making it look like it’s burning.

With our fireplace, you get something that looks almost as close to the real thing as possible without actually setting something on fire. That’s a pretty big deal. Plus, we have sound and 30 flames. Others have 1 flame in multiple colors and no sound. Additionally, we have a smartphone app and self-updates mean our fireplace never gets old as we update it for free with new flames and features. I think you would be making a big mistake purchasing any other fireplace as the flames will look fake, and in my opinion, nothing is appealing about a moving light show, that doesn’t really look like fire.

If you take the time to research our product, and I’m sure you have, you will see that we have an overwhelming number of reviews on our product and the majority are extremely positive. Most people absolutely love our fireplace and rave about it. You can try our fireplace in your home for 30 days and see if you like it. If you don’t, it can be returned. We have a ton of videos and photos on the website so you can get an idea of how good this product looks in other people’s homes. We are selling our fireplaces even faster than we can build them. We have a waiting list of people who will wait weeks or months to get our product. That’s a testament to how good our fireplace is.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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