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Frequently Asked Questions


I saw a bad review online

Generally, our reviews are overwhelmingly positive. Right now, we’re averaging 4.8 out of 5 Stars verified reviews. You can check our reviews on our website by going to “about” in the main menu, and then “magikflame reviews” to see what other customers have written. You can also check our reviews on Essential Home and Garden, as they rated us number one out of the top 10 electric fireplaces on the market. There is also an extensive review of our Aphrodite model MagikFlame fireplace at “fireplacelab”, as well as reviews on Amazon and Google.

It’s impossible to please a hundred percent of the people a hundred percent of the time, but I believe we’ve done extremely well overall. We have by far the most realistic electric fireplace out there, and nothing else comes even close. If our fireplace doesn’t fit the bill, the only other choice may be a real fire. Many customers have told us the MagikFlame has exceeded their expectations and in some cases, it’s the best gift “they ever received”. We’re confident you will be satisfied with your purchase if you decide to move forward.

Keep in mind our inventory is extremely limited due to global supply chain shortages, and we’re selling our fireplaces faster than we can build them!

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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