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Frequently Asked Questions
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Questions/answers
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Other
Cost to Operate
6 FAQs
How much does it cost to run?
Can it be run without the heater?
Will it increase my electric bill?
How much does it cost to run?
Can it be run without the heater?
Will it increase my electric bill?
Can I build my own custom mantel?
Can I build my own custom surround?
Can I paint the mantels?
Can you paint the mantels?
Can you build me a larger/smaller mantel?
Can you build me a custom mantel?
Can you build me a larger/smaller insert?
Can you build an insert to my specifications?
I want to see the “off axis” experience of the flame.
How does it look if I’m really close?
How does it look if I’m standing above it?
How far away do I need to be?
What is the optimal viewing distance?
How does it look from far away?
Do I have to view it straight on?
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Custom Builds
8 FAQs
Can I build my own custom mantel?
Can I build my own custom surround?
Can I paint the mantels?
Can you paint the mantels?
Can you build me a larger/smaller mantel?
Can you build me a custom mantel?
Can you build me a larger/smaller insert?
Can you build an insert to my specifications?
Can I build my own custom mantel?
Can I build my own custom surround?
Can I paint the mantels?
Can you paint the mantels?
Can you build me a larger/smaller mantel?
Can you build me a custom mantel?
Can you build me a larger/smaller insert?
Can you build an insert to my specifications?
I want to see the “off axis” experience of the flame.
How does it look if I’m really close?
How does it look if I’m standing above it?
How far away do I need to be?
What is the optimal viewing distance?
How does it look from far away?
Do I have to view it straight on?
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Distributor Inquires
6 FAQs
I’m a designer/architect. Can I sell your product?
I have a furniture/fireplace B&M store. Can I get a discount?
I have a retail store, can I sell your product?
Can I sell your product on my eBay store?
Can I sell your product on my Amazon store?
I have a website, can I sell your products?
Can I build my own custom mantel?
Can I build my own custom surround?
Can I paint the mantels?
Can you paint the mantels?
Can you build me a larger/smaller mantel?
Can you build me a custom mantel?
Can you build me a larger/smaller insert?
Can you build an insert to my specifications?
I want to see the “off axis” experience of the flame.
How does it look if I’m really close?
How does it look if I’m standing above it?
How far away do I need to be?
What is the optimal viewing distance?
How does it look from far away?
Do I have to view it straight on?
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Reviews
6 FAQs
Does it take you a long time to call back?
Why does Fakespot say your reviews are fake?
A customer said something bad
I saw a bad review online
Why are your reviews so low?
Where can I see reviews of your product?
Can I build my own custom mantel?
Can I build my own custom surround?
Can I paint the mantels?
Can you paint the mantels?
Can you build me a larger/smaller mantel?
Can you build me a custom mantel?
Can you build me a larger/smaller insert?
Can you build an insert to my specifications?
I want to see the “off axis” experience of the flame.
How does it look if I’m really close?
How does it look if I’m standing above it?
How far away do I need to be?
What is the optimal viewing distance?
How does it look from far away?
Do I have to view it straight on?
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Viewing Angle / Distance
8 FAQs
I want to see the “off axis” experience of the flame.
How does it look if I’m really close?
How does it look if I’m standing above it?
How far away do I need to be?
What is the optimal viewing distance?
How does it look from far away?
Do I have to view it straight on?
How does the fireplace look from the side?
Can I build my own custom mantel?
Can I build my own custom surround?
Can I paint the mantels?
Can you paint the mantels?
Can you build me a larger/smaller mantel?
Can you build me a custom mantel?
Can you build me a larger/smaller insert?
Can you build an insert to my specifications?
I want to see the “off axis” experience of the flame.
How does it look if I’m really close?
How does it look if I’m standing above it?
How far away do I need to be?
What is the optimal viewing distance?
How does it look from far away?
Do I have to view it straight on?
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Warranty
9 FAQs
If it breaks, do I pay to send it back?
Does it require a professional to repair?
Can you send someone here to repair it?
Can I repair it myself?
Do I send it back for repair?
What happens if it breaks?
What is the warranty?
How long is the warranty?
How reliable is it?
Can I build my own custom mantel?
Can I build my own custom surround?
Can I paint the mantels?
Can you paint the mantels?
Can you build me a larger/smaller mantel?
Can you build me a custom mantel?
Can you build me a larger/smaller insert?
Can you build an insert to my specifications?
I want to see the “off axis” experience of the flame.
How does it look if I’m really close?
How does it look if I’m standing above it?
How far away do I need to be?
What is the optimal viewing distance?
How does it look from far away?
Do I have to view it straight on?
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Content:
Do You Have Additional Questions?
We love talking fireplaces! Call us anytime at
615-844-3330
or chat with us on the web site. We can also be emailed at
sales@magikflame.com
. Usually phone calls and chat widget requests get the quickest replies.
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