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Frequently Asked Questions

Viewing Angle / Distance

What is the optimal viewing distance?

5+ feet. The optimal viewing distance for our fireplace is at least 4-5 feet away extended indefinitely. From this distance the fireplace will look perfect and very much like a real fire. Any closer and you might see a little bit of reflection on the bottom of the glass, but that completely disappears once you back up a few more feet.

The quality of the flames will look outstanding at any distance because it’s a video projection, and therefore will always look good, even up close as the flames are presented in high-definition.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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