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Frequently Asked Questions


How reliable is it?

Our fireplace is very reliable. It’s manufactured in the United States, using premium parts, and is built like a tank to last. Other fireplaces rely on moving parts to create the fire effect. Others use inexpensive Chinese electric motors that will wear out and break over time. The MagikFlame uses solid-state electronics, which means we do not rely on moving parts to create our realistic fire.

For instance, we use a combination of LED and LCD technology. LCD technology is similar to what you would find in modern high-definition televisions. Modern HD televisions do not break, you just upgrade and get a bigger one. Furthermore, we LED bulb technology that’s been rated the last up to 15 years.

Our fireplaces are extremely reliable. You should get many years of uninterrupted enjoyment out of your fireplace. If something happens we stand behind our product with unprecedented customer support.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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