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Frequently Asked Questions

Custom Builds

Can you build an insert to my specifications?

No. We cannot build custom sized inserts. We have spent five years of research, design, and engineering to perfect the insert that we currently sell. It’s a very complex product that projects and bends light around the interior of the product which makes it very complex to scale up or down.

Therefore, it’s only offered in one size which is 28” in wide by 32” in tall and 12” in deep with a viewable area of 28” in wide by 22” inches tall, with the top 10” in framed or trimmed over.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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