Skip to content

Frequently Asked Questions

Custom Builds

Can you build an insert to my specifications?

No. We cannot build custom sized inserts. We have spent five years of research, design, and engineering to perfect the insert that we currently sell. It’s a very complex product that projects and bends light around the interior of the product which makes it very complex to scale up or down.

Therefore, it’s only offered in one size which is 28” in wide by 32” in tall and 12” in deep with a viewable area of 28” in wide by 22” inches tall, with the top 10” in framed or trimmed over.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

Vector 14
Vector 15

Get the latest news

exclusive offer


Sign up and receive a promo code for an extra $50 off any MagikFlame electric fireplace.
By submitting your email address you agree to receive promotional emails from MagikFlame. Enter your email address before closing this window.

Thanks for signing up!

Use code m9146 to receive an extra $50 off
an insert or mantle package purchase of $2,995 or more. Check your inbox for the promo code and upcoming emails from us.
Offer may not be combined with any other offer and is available for a limited time only. Subject to change and cancellation with no notice or liability