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Frequently Asked Questions


Why does Fakespot say your reviews are fake?

FakeSpot is a review aggregator that uses artificial intelligence to make a guesstimation on the validity of reviews.

In the case of MagikFlame many reviews are overwhelmingly positive. A good majority of the customers that we sold to absolutely love our product, and far exceed anyone with a negative opinion, as there are very few.

FakeSpot considers this to be a sign of unrealistic reviews, but in reality, it’s an automated algorithm making a false accusation with no grounds or reason for their grade and is not a reliable source of information.

Our legal team has reached out to them to make the correction as their opinion is not based in fact.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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