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Frequently Asked Questions

Viewing Angle / Distance

How does it look if I’m standing above it?

Standing point blank in front of the fireplace and looking down on it is not a desired angle for this technology. You will see some reflection on the bottom few inches of the glass, possibly of your ceiling. This fireplace is best viewed from at least five feet away and we do not suggest standing so close to it and looking down on it.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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