Frequently Asked Questions

Insert

Can you make a custom insert?

We are not able to make custom inserts. Our product has been in design and engineering for over five years to make it a reality. The way that it bends light around the interior of the product is very complicated which makes it difficult to scale. Therefore our insert is only offered in one size; 28x32x12 with a viewable area of 28×22.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 615-844-3330 or chat with us on the web site. We can also be emailed at sales@magikflame.com. Usually phone calls and chat widget requests get the quickest replies.