Frequently Asked Questions

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  • Orders

Can I cancel my order?

Yes. You can cancel your order at any time by calling us and speaking to our sales agent. It’s no problem canceling as long as it’s done before your order is shipped.

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Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 615-844-3330 or chat with us on the web site. We can also be emailed at sales@magikflame.com. Usually phone calls and chat widget requests get the quickest replies.

Contact us:

1226 Heil Quaker Blvd, La Vergne, TN 37086

CUSTOMER SERVICE SUPPORT LINE:

  • Sales Hours:
  • Mon: 9am - 8pm CST
  • Tues: 8:30am - 8pm CST
  • Wed: 8:30am - 8pm CST
  • Thurs: 8:30am - 8pm CST
  • Fri: 8:30am - 5pm CST
  • Sat: 9:30am - 6pm CST
  • Sun: CLOSED
  • Support Hours:
  • General Support:
  • M-F: Anytime
  • Sat-Sun: Anytime
  • Advanced Support:
  • Mon: 9am - 5pm CST
  • Tues: 8:30am - 5pm CST
  • Wed: 8:30am - 5pm CST
  • Thurs: 8:30am - 5pm CST
  • Fri: 8:30am - 5pm CST
  • Sat-Sun: CLOSED

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Our Proprietary Holographic Fireplace Technology Is Patented & Protected Under Law

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