Frequently Asked Questions

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  • Orders

How do I check the status of my order?

Call us at 877-544-4213 or email us at sales@magikflame.com with your name and order number, and we will be happy to check on your order status.

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Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 615-844-3330 or chat with us on the web site. We can also be emailed at sales@magikflame.com. Usually phone calls and chat widget requests get the quickest replies.

Contact us:

1226 Heil Quaker Blvd, La Vergne, TN 37086

CUSTOMER SERVICE SUPPORT LINE:

  • Sales Hours:
  • Mon: 9am - 8pm CST
  • Tues: 8:30am - 8pm CST
  • Wed: 8:30am - 8pm CST
  • Thurs: 8:30am - 8pm CST
  • Fri: 8:30am - 5pm CST
  • Sat: 9:30am - 6pm CST
  • Sun: CLOSED
  • Support Hours:
  • General Support:
  • M-F: Anytime
  • Sat-Sun: Anytime
  • Advanced Support:
  • Mon: 9am - 5pm CST
  • Tues: 8:30am - 5pm CST
  • Wed: 8:30am - 5pm CST
  • Thurs: 8:30am - 5pm CST
  • Fri: 8:30am - 5pm CST
  • Sat-Sun: CLOSED

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Our Proprietary Holographic Fireplace Technology Is Patented & Protected Under Law

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