Frequently Asked Questions

Tech Support

When can I call tech support?

7 days a week 24 hours a day. Technical support by telephone is available 7 days a week, and even on holidays. Simply give us a call whenever you have a problem and we’re in there to help you.

Call us for tech support, do not email, please. Tech support is free for the life of your fireplace.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 615-844-3330 or chat with us on the web site. We can also be emailed at sales@magikflame.com. Usually phone calls and chat widget requests get the quickest replies.