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Frequently Asked Questions


Can you do the financing application for me?

Due to federal regulations, we are not able to apply for financing on your behalf. However, we can get you started with the process. Begin by placing your order over the phone with us, let us know which product you wish to order, and inform us of your billing and shipping address, as well as other contact information pertinent to your order. At that point we will email you or text you a payment link. Follow that link from your cell phone or PC, select “pay over time” option with Bread, and follow the on-screen instructions to complete the checkout process.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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