Frequently Asked Questions

Tech Support
  • Tech Support

Can tech support help me install a part?

Yes. Our experienced technicians are qualified to help you install parts on your fireplace over the phone. We will walk you through the step-by-step procedure required. If you can turn a screwdriver you can repair a MagikFlame.

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Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 615-844-3330 or chat with us on the web site. We can also be emailed at sales@magikflame.com. Usually phone calls and chat widget requests get the quickest replies.

Contact us:

1226 Heil Quaker Blvd, La Vergne, TN 37086

CUSTOMER SERVICE SUPPORT LINE:

  • Sales Hours:
  • Mon: 9am - 8pm CST
  • Tues: 8:30am - 8pm CST
  • Wed: 8:30am - 8pm CST
  • Thurs: 8:30am - 8pm CST
  • Fri: 8:30am - 5pm CST
  • Sat: 9:30am - 6pm CST
  • Sun: CLOSED
  • Support Hours:
  • General Support:
  • M-F: Anytime
  • Sat-Sun: Anytime
  • Advanced Support:
  • Mon: 9am - 5pm CST
  • Tues: 8:30am - 5pm CST
  • Wed: 8:30am - 5pm CST
  • Thurs: 8:30am - 5pm CST
  • Fri: 8:30am - 5pm CST
  • Sat-Sun: CLOSED

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Our Proprietary Holographic Fireplace Technology Is Patented & Protected Under Law

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