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Frequently Asked Questions


I saw a coupon on another web site, but it doesn’t work.

Coupon codes from other websites are not valid on They could be outdated, not valid at all, and certainly not authorized for publishing.

Right now we’re offering free shipping (a $350 value) and our prices are already heavily discounted without a coupon.

Our prices will be going up significantly shortly due to global supply chain issues. Now is a good time to order.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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