Frequently Ask Questions (F.A.Q.)
A: The MagikFlame is not sold in stores. We distribute solely online though our web site and our Amazon sales channel. We have found in the past store owners have marked up the prices of our products to more than MSRP and we don’t want our customers to pay more. You can always get the best deal when purchasing directly from us without the middle-man. We do understand our product costs a lot of money and you want to see one before you purchase. We have a 30-day money back guarantee. If you don’t like the way our fireplace looks in your home return it to us for a refund. However read our reviews and you will see that most people are very happy with our product. Watch our demonstration video of the fireplace running in 40 different living rooms and judge for yourself what the product looks like operating with sound. Many agree it looks even better in person. Give us a try, you won’t be disappointed. Try it in your homes for 30 days and return if you don’t like it for any reason * If you must see in a store absolutely before buying we understand our fireplace is not for everyone. Considering we are selling them faster than we can build them and we are the only ones with our unique holographic technology we are sure you will love the beautiful visuals of the MagikFlame and ask you to consider taking a chance on the best electric fireplace on the market.
A: The MagikFlame is unlike any other fireplace in terms of realism and quality components. Our fireplace inserts are built in the United States using the best quality components. Our mantels are produced overseas to build at a cost effective price. Mantels require assembly with just a screw-driver and can take 20 minutes or more to assemble; like any other piece of furniture. Delivery is curbside, so please expect to take the fireplace into your home without the assistance of the driver. We recommend opening the boxes and taking pieces into your home individually to manage the weight. We recommend at least two people to assemble the fireplace. Like any other electric fireplace, the viewing angle is important. The MagikFlame is best viewed directly from in front at eye-level. Our Holographic technology looks stunning when viewed from several feet away and preferably in a seated position, directly in front of the fireplace. Please be aware that when viewing the fireplace from very close (within a few feet) and looking down on it you may see some unwanted reflections in the glass, that will NOT be visible when viewed from several feet away. Our unit does not look as good when offset to either side and those considerations should be taken into account before purchasing. Some flames may appear to come from in-front of, and on top of the logs, but some customers have reported the flames coming from the back of the logs, and should be a consideration for full disclosure. Also there may be some shift in the flame location and possibly some unwanted glare on the glass from extreme viewing angles. There is NO reflection when viewing from the desired position and angle. Our HD display does not have true black levels, and a very dark grey may be visible in some flames that have dark colored backgrounds. This is less of a concern with fires that have backgrounds like brick fireplaces. Also be aware that because we ship with 30 flames, we are using short looping videos to offer a wide variety of flame choices. You may notice a slight (fraction of a second) delay during a loop point and/or possibly a small momentary glitch as the flame loop repeats itself. This is generally not an issue for most owners. Our fireplaces can be operated with the built-in touch screen or an iPhone app. There is no version of the Android app currently, but we’re working on it; we do not have an ETA. You will need to use a combination of your phone app or the touch screen to power on your fireplace, in addition to pushing the power button on the remote control, to get holographic flames and sound. You may try the MagikFlame in your home for 30 days. If you’re not completely satisfied, the product can be returned within that period using all the original packaging. Returns will not be accepted for any reason without original packaging. Like any other product being returned from an online purchase, the return shipping fees is the responsibility of the buyer. There is a reconditioning fee associated with a return (to cover our labor and material costs) and shipping is non-refundable. To learn more about our policies click here.
A: Yes we do. Our Churchill is a brand new addition for 2020.
A: Yes we do. The first thing would be to measure your opening to determine if our insert will fit. It only comes in one size. It’s 28″ wide by 32″ tall by 12″ deep and has a viewable area of 28″ wide by 22″ tall. Our insert sells for $2850 with free shipping.
Do You Have Additional Questions?
We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at sales@magikflame.com. Usually phone calls and chat widget requests get the quickest replies.