Frequently Asked Questions

Pre-Orders

Can I put down a deposit?

No. In order to allocate inventory to you we do require 100% payment up front. That way we will hold your place in line. As soon as the fireplace comes into stock it will ship to you immediately, as you are guaranteed a fireplace by pre-ordering.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 615-844-3330 or chat with us on the web site. We can also be emailed at sales@magikflame.com. Usually phone calls and chat widget requests get the quickest replies.