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Frequently Asked Questions

Amazon / Walmart

Amazon says they have it

We are the sole manufacturer and distributor of our product. Regardless of where you purchase your fireplace, we are always the ones to fill in the order. No matter what other websites might say.

The information you get from us about availability will always be the most accurate. If we tell you a product is not available, then it’s not available anywhere regardless of what you may see elsewhere. If the item is backordered, you can place the order with us directly so that it can be filled as soon as the item comes back into stock, as long as it’s not discontinued.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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