I love the new fireplace, fire is much more realistic than my old one. Customer Service has been excellent and there has always been someone to help with no wait time. Love that it is made in USA! Only thing I will say is allow more than 30 minutes for assembly; took much longer but there were no complications in assembling it. Glass was a little tricky but we called and Mike walked us through it and then we understood how to put it in. Is very attractive looking and just what I was looking for. (Note: Hearth in picture is something I supplied.)