This is a first class business. Howard and his crew define the meaning of customer service. The unit we ordered displayed great workmanship and clever technology. The classiest part of the business is the communication, response speed to emails, answering the questions on the phone (yes you talk to a real person every time) The website is informative and accurate. I can’t say enough good things about the service that Howard provided. Please if you can, give you business for a classy fireplace to MagikFlame