I bought my MagicFlame fireplace over a year ago and I am absolutely in love with it. If I ever have a question about it, I call Howard and get a response immediately. I thought long and hard before I purchased it but have no regrets. I compared it to other electric fireplaces, and this unit is far superior to anything I have seen. The sound, the ambiance, and the quality is there. I promise you will not be disappointed if you purchase this fireplace.