I love this electric fireplace! I was very nervous about spending the money however, well worth the price. The mantel is so beautiful and easy to assemble. It is solid and very sturdy, an amazing addition to our home. The flames are very realistic along with all the other features such as the sounds of a crackling fire. The customer Service is top notch! they answer the phone and are very polite and helpful. I had some concerns about my delivery and they added notes for the delivery company. My driveway was icy and the delivery company called me at work and offered to drive it to me at work, they even helped load it into my Subaru. I would suggest having two people to assemble, it took my daughter and I under an hour from start to finish to assemble. I’m very happy with this purchase and love all the realistic options. The Cherry Wood is so beautiful.